Frequently Asked Questions (FAQ)

Welcome to Disciplined’s FAQ page! Below are some common questions and answers to help guide you. If you can't find the answer you're looking for, feel free to reach out to us at support@disciplined.store.

Frequently Asked Questions (FAQ)

1. What is DISCIPLINED?
DISCIPLINED is a clothing brand dedicated to inspiring discipline, confidence, and style through premium-quality activewear for fitness enthusiasts.

2. Do I need an account to place an order?
No, you can place orders as a guest. However, creating an account allows faster checkouts, order tracking, and access to exclusive promotions.

3. How do I select the correct size?
Each product page includes a detailed size guide. If you're unsure, feel free to contact our customer support for personalized advice.

4. Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Shop pay

5. Can I change or cancel my order after placing it?
Contact us immediately at support@disciplined.store. We’ll do our best to accommodate changes, but we can’t guarantee them once the order is processed.

6. How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, and expedited shipping takes 1-5 business days after processing (1-3 business days).

7. Do you offer international shipping?
Yes, we ship internationally. Shipping fees and times vary by destination and are calculated at checkout.

8. How can I track my order?
Once shipped, you'll receive a tracking number by email, allowing you to monitor your order’s progress.

9. What is your return policy?
You can return unworn, unwashed items within 30 days of delivery. See our Return Policy page for detailed instructions.

10. How do I initiate a return or exchange?
Email us at support@disciplined.store, and we’ll guide you through our easy return or exchange process.

11. Are DISCIPLINED products suitable for intense workouts?
Absolutely! Our apparel is specifically designed to perform during intense activities and maintain style for everyday wear.

12. Do you restock items that are sold out?
Yes, popular items are regularly restocked. Sign up for restock notifications on the product pages.

12. How should I care for my DISCIPLINED clothing?
Wash garments inside-out at 30°C and air-dry to maintain quality. Specific care instructions are included with each product.

12. Are your products sustainably and ethically produced?
Yes, we emphasize sustainable practices and ethical sourcing in our manufacturing processes.

13. What if I receive a defective or incorrect item?
Please email us immediately at support@disciplined.store with details and photos. We’ll promptly resolve the issue.

14. Can I apply multiple discount codes to my order?
Only one promotional code can be applied per order.

14. Is shopping at DISCIPLINED secure?
Yes, your personal information and payments are protected by secure encryption and trusted payment gateways.

15. Do you restock sold-out products?
Yes, popular items are regularly restocked. Sign up for notifications on the product page to get notified.

16. Do you offer free shipping?
We regularly offer free shipping promotions, clearly displayed on our website during promotional periods.

16. Will I get an order confirmation email?
Yes, you'll receive a confirmation email immediately after placing your order.

16. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us immediately at support@disciplined.store for a prompt resolution.

17. How can I get discounts or promotional offers?
Sign up for our newsletter or create an account to receive exclusive discounts, offers, and early access to new products.

18. Can I change my shipping address after ordering?
If you need to adjust your shipping address, contact us promptly at support@disciplined.store. We’ll try our best to assist before shipping.

19. Do you offer gift cards or gift options?
Yes, gift cards are available and make the perfect gift for fitness-minded individuals.

20. How can I contact customer support?
Reach us via email at support@disciplined.store, our ChatBot or through our Contact Us page. We’re available Monday to Friday, 9 AM–5 PM, and eager to help!